Support Tickets

Create, reply, close, and reopen tickets — what to include so we can actually fix it.

Lifecycle

create → open → reply → close → reopen (if needed)

Dashboard: Help Center → ticket list / create / detail. Email [email protected] works too but dashboard threads faster.

Reply in thread. Staff replies notify you via Notifications.
Close when fixed. Reopen if regresses — keeps history, better than new ticket.
Never send passwords, private keys, wallet creds. Public key + logs snippet enough.

Check Troubleshooting first — 4pm deadline fixes live there.

create → open → reply → close → reopen (if needed)

Dashboard: Help Center → ticket list / create / detail. Email [email protected] works too but dashboard threads faster.

Reply in thread. Staff replies notify you via Notifications.
Close when fixed. Reopen if regresses — keeps history, better than new ticket.
Never send passwords, private keys, wallet creds. Public key + logs snippet enough.

Check Troubleshooting first — 4pm deadline fixes live there.